Return & Refund Policy

🇬🇧 Return & Refund Policy (English)

Last updated: November 2025
Company: Blackbase eCommerce B.V.
Address: Oude Wapenveldseweg 56, 8091 JE Wezep, Netherlands
Chamber of Commerce: 94719772
VAT: NL866870738B01
Email: info@blackbasegroup.com

Thank you for your order at 24HRS. We hope you're happy with your purchase! If something isn't right, we're here to help.

Returns

You have 30 days after receiving your order to request a return. To be eligible, the item must:

• Be unused and undamaged
• Be in its original packaging
• Include proof of purchase

Send an email to contact@just24hrs.com with your order number and reason for return. We will then send you the instructions and return address.

Return shipping costs are the customer's responsibility, unless:

• The wrong item was delivered
• The product was received damaged or defective

Always use a shipping method with tracking for your own security.

Refunds

After receiving and inspecting your return, you will receive a confirmation email. Approved refunds will be processed within 5 to 10 business days via the same payment method. The timeframe may depend on your bank or payment provider.

If there's a delay, please contact your bank first before emailing us.

Exchanges

Would you like a different size or color? Return the item for a refund and place a new order.

Non-returnable items

For hygiene reasons, certain personal products (non-sealed socks, intimate textiles, etc.) cannot be returned unless defective.

Payment methods

We accept CC, Paypal, iDeal, Bancontact, Visa, Mastercard, PayPal and other secure payment options.

Contact

Have questions? Email us at contact@just24hrs.com
We're ready to resolve it quickly and fairly.

Return address: Oude Wapenveldseweg 56, 8091 JE, Wezep, Netherlands (unless otherwise specified by support).